You are here
Home › Premium support at Applied Maths
Premium support at Applied Maths
Applied Maths has a very professional and experienced support team in its offices in Belgium and Texas, US, and offers free lifetime* support to all its customers. Free support includes email and web form based as well as phone support. The company handles over 5,000 support cases annually, and strives to answer basic support questions the same day or the next day in function of the time zone.
- Knowledge Base. Please visit our comprehensive Knowledge Base for support questions.
- Frequently Asked Questions. Articles from our Knowledge Base that are most frequently consulted.
- Tutorial movies. Watch a tutorial video to see the software in action.
- Tutorials. Learn the basics of the software by following the step-by-step tutorials.
- Ask a support question. You can submit a support question directly on our website.
* Sunset Policy for Older Releases: As a customer, you understand that support for aging products is not indefinite and that the new features, enhancements and bug fixes in upgraded releases will improve their efficiency, competitiveness and compatibility with the latest versions of operating systems. Applied Maths will support the latest two major versions of its active software packages and all intermediate minor versions. To be eligible for free technical product support, customers must always mention their product serial number and be running a supported release of BioNumerics or GelCompar II. Customers who have older versions of the software are encouraged to contact us as soon as possible. While we do not support obsolete versions, we do not want any customer left behind, nor do we want them to be forced to upgrade under pressure when some incompatibility occurs.
Our customers say
ALWAYS very good support via internet. Replies are very quick and can almost always figure out our issues.
Carri Fisher
Agriculture and Rural Development, Food Safety, Government of Alberta, Canada
BioNumerics is a very useful bioinformatic software. It facilitates our research data analysis and interpretation in a meaningful way.
Assoc. Prof. Dr. Cheah Yoke Kqueen
Dept of Biomedical Science, Faculty of Medicine and Health Sciences, University Putra Malaysia, Selangor, Malaysia
GelCompar has been my favorite fingerprint analysis platform for the past ten years now. GelCompar has remained a user-friendly workhorse software, generating visually appealing data analyses in support of many publications. Technical support from Applied Maths is always available to solve problems quickly and efficiently when they arise. I am very pleased with GelCompar and highly recommend it to others who analyze fingerprint data from microbial communities.
Dr. Josh D. Neufeld, Assistant Professor
Department of Biology, University of Waterloo, Canada
BioNumerics is a very impressive piece of software. It takes some effort to learn to use it, but it produces excellent results. It is clear that Applied Maths has taken and continues to take considerable care in the development of their software.
Dr. Michael Cooley, Research Geneticist
USDA-ARS
We have been using BioNumerics for the last several years and found it very useful for cluster analysis. The team at Ghent, Belgium and Austin, Texas is always very helpful in providing technical assistance. We are 100% satisfied with the product and support we receive.
Dr. Mueen Aslam
Agriculture and Agri-Food Canada
We have been using the BioNumerics software for microbial diversity analysis and find it to be a reliable and efficient tool. The technical support is also very good.
Dr. Atya Kapley, Scientist
Environmental Genomics Division, National Environmental Engineering Research Institute, CSIR, Nagpur, India
BioNumerics is the best software program available for analysis of our data.
Marleen Kock
Dept. of Medical Microbiology, Faculty of Health Sciences, University of Pretoria, South Africa
I cannot imagine being able to work with MLST without BioNumerics, although others do so. BioNumerics is one of the mainstays used by everybody in our group who is concerned with sequence diversity within species. However, efficient work with MLST data requires considerable additional scripting by informaticians.
Prof. Mark Achtman
University College Cork, Ireland
BioNumerics is an invaluable tool that has fostered collaborations we otherwise wouldn't have been able to work on. For one study we have been able to look at trends of data over a 20 year period from a completely different perspective.
Kathleen O'Shea, Research Specialist
Molecular Biology Lab New Bolton Center, Pennsylvania Animal Diagnostic Laboratory System
I am a satisfied customer! It is me having the limitations, not the software!
Dr. Hein Sprong
National Institute of Public Health and Environment (RIVM), The Netherlands
BioNumerics has been indispensable in our lab. No other software allows us similar flexibility as a database and analysis tool.
Dijar Lutz-Carrillo, Geneticist
Texas Parks & Wildlife Department - A.E. Wood Laboratory
Great customer support and highly knowledgeable staff.
Krishnan Kolappaswamy, Clinical Veterinarian
University of Maryland School of Medicine, Maryland
We started using this program when it was still GelCompar I for RFLP analysis, over GelCompar II and now BioNumerics, version 6.5 for sequence analysis, binary and character analysis, tree building etc. We find the program easy to use and highly efficient.
Dr. Philip Noel Suffys
Laboratory of Molecular Biology Applied to Mycobacteria, Oswaldo Cruz Institute, Rio de Janeiro, Brazil
We have information on molecular epidemiological studies in our Mexican regions for the last 5 years and BioNumerics has been a very helpful and valuable software tool.
Dr. Antonio Enciso
Unidad de Investigacion Medica de Zacatecas, IMSS, Mexico
We are satisfied users of GelCompar II for analysis of epidemiological typing of clinically relevant bacteria and fungi.
Petr Hamal, M.D., PhD, Assoc. Professor
Department of Microbiology, Faculty of Medicine and Dentistry, Palacky University Olomouc, Czech Republic
BioNumerics has been an excellent tool for the epidemiological analysis of bacterial pathogens isolated from humans and animals. We hope Applied Maths will continue to provide optimal and fast answers as has been the case so far.
Roberto Vidal Alvarez, MSc., PhD., Associate Professor
Microbiology and Mycology Program, Institute of Biomedical Sciences, Faculty of Medicine, Universidad de Chile
GelCompar II is a reliable software in determining the relationship between bacteria on study.
Jesus Ulises Garza-Ramos
Diagnostico Epidemiologico, Instituto Nacional de Salud Publica, Morelos, Mexico
BioNumerics has revolutionized data analysis in our lab. Through creating databases all our processed data can be quickly compared and illustrated in a variety of formats. BioNumerics is user friendly and has provided us with many solutions for both analysis and management of our data.
Katherine Duncan
Department of Biomedical Sciences, University of Prince Edward Island, Canada
BioNumerics is a powerful software tool that allows our lab to participate directly in the CDC PulseNet network of public health laboratories to determine whether foodborne pathogens isolated from food in our jurisdiction are causing outbreaks of disease.
Brian D. Sauders, PhD
New York State Dept. of Agriculture & Markets
BioNumerics is the best program ever made for genetics. Good applications and the best support from the Applied Maths staff.
Carlos Rocha, Researcher
Universidade Catolica Portuguesa, Portugal
BioNumerics is an invaluable tool to manage and analyze the vast amount of data that are being generated in our laboratory.
Dr. C.H.W. Klaassen
Canisius Wilhelmina Hospital, Medical Microbiology & Infectious Diseases, Nijmegen, The Netherlands
Excellent software, really helpful, fully applicable and meaningful. Easy to operate and user friendly.
Nadezhda Todorova, PhD, Research scientist
Work group Marine ecology, IBER (Institute of Biodiversity and Ecosystem Research), Bulgarian Academy of Sciences
We have always received very rapid replies from Applied Maths to email requests for support.
Robert Ireland, PhD, Chief Clinical Laboratory Scientist
Rhode Island State Health Laboratory
BioNumerics is very powerful and easy to use. Everything is possible with the software because of the great support and custom made solutions of the Applied Maths team. We mainly use the system to analyze AFLP and SSR fingerprints. In the future next-gen sequence data will be analyzed as well. We can highly recommend BioNumerics to anyone.
Dr. Hedwich Teunissen
Naktuinbouw, The Netherlands
The flexibility and power of the software is unmatched by any comparable product. The world-class customer service (speed, helpfulness, and relevance of answers) is outstanding! The sales and support staff are remarkable in their ability to answer very specific technical questions.
Todd R. Sandrin, PhD, Associate Professor
Division of Mathematical and Natural Sciences, Arizona State University
The support of Applied Maths is really good.
Dr. Michel M. Dione, Post-doctoral Scientist
Vaccinology Team, Medical Research Council, The Gambia (West Africa)
We use BioNumerics for analyzing and storing data for a variety of typing methods. It allows us to store different typing data in the same database and makes it possible to use data from several typing methods for analysis as well. If we run into problems the support staff at Applied Maths are very helpful and provide excellent support. If there are issues with a function/plugin they listen to what we say and try to improve it in the next version if possible. So all in all, we are very satisfied with BioNumerics.
Dr. Marit Sorum
Staphylococcus Laboratory, Statens Serum Institut, Denmark
When we we began exploring use of BioNumerics for a new fingerprinting technique in the lab, both sales and support staff were extraordinarily helpful as they worked with us to develop tools to import our rather unique data into their software. I haven't experienced this level of support when working with other data analysis software companies.
Todd R. Sandrin, PhD, Associate Professor
Division of Mathematical and Natural Sciences, Arizona State University
BioNumerics has been a high integrated helpful tool that has accompanied me since the beginning of my scientific career. Being very flexible and modular, it can be customized with the personal use of scripts. Overall, I can say that it is an indispensable tool in our lab.
Ricardo P. M. Dias, PhD
MicroHealth Research Group, Microbiology and Biotechnology Lab, BIOFIG, Center for Biodiversity, Functional and Integrative Genomics, Lisboa, Portugal
The BioNumerics package is an indispensable tool for us to analyze nearly all of our experiments.
Torsten Semmler
Institute of Microbiology and Epizootics, Veterinary Faculty, Freie Universität Berlin, Germany
All the members of your staff are really great, they are willing, kind and with an excellent scientific level.
Arturo Fabiani, Researcher
Soil Microbiology, Agricultural Research Council (CRA), Agrobiology and Pedology Centre (ABP), Florence, Italy
BioNumerics empowers the users with a complete tool for state of the art data analysis of a large variety of molecular biology techniques and a powerful database system. With the new scripting capabilities in Python it provides bioinformatic developers with an excellent platform to make their algorithms available for the user community.
João André Carriço, PhD
Instituto de Microbiologia, Faculdade de Medicina, Universidade de Lisboa, Portugal
At SASA we maintain around 1000 varieties of potato in a living collection. We are also responsible for testing new varieties and have a database containing around 1500 varieties from all across Europe. Without BioNumerics it would be extremely difficult for us to accurately maintain this collection.
Alex Reid, Head of Genotyping
Science and Advice for Scottish Agriculture (SASA), Edinburgh, UK
BioNumerics is absolutely indispensable in our everyday work. It ensures complete data integration, systematization and traceability. It also provides a number of great tools and options for comprehensive data analysis and presentation.
Mikhail Edelstein, Head Lab. of Antimicrobial Resistance
Institute of Antimicrobial Chemotherapy, Russia
BioNumerics is so powerful, it has become an essential tool in our laboratory.
Jorge Fernandez, PhD
Laboratorio Biomedico, Instituto de Salud Publica de Chile
We have been using GelCompar II for all our fingerprint analysis. We are really impressed with the technical support at Applied Maths. E-mails are detailed and answer all our questions very well.
Drs. Isha Katyal
Department of Veterinary Microbiology, WCVM, University of Saskatchewan, Canada
This user friendly software is a must for any laboratory working on molecular epidemiology.
Siva Kumar
Immunology, Tuberculosis Research Centre, Chennai, India
Our laboratory has been a regular user of the BioNumerics software for 15 years. We continue to be satisfied with its user-friendliness and functionality. Regular software upgrades continue to improve on its ease of use and functionality. Technical support, when needed, has been effective and convenient.
Tim Monson, M.S., Advanced Microbiologist
PFGE Laboratory, Wisconsin State Laboratory of Hygiene