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Please complete the information fields and submit a question. In case of a malfunction, describe as accurately as possible the support problem and the actions that invoke the problem. Your question will be assigned a Case ID number and a support person will answer you by email or phone.

The software packages Kodon and GeneMaths XT will no longer be freely supported, please contact our support team for more details.

Software license
Note: If you access this form via the BioNumerics Help window and Support > Ask a support question (in version 7.5), the fields below will be filled in automatically!
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Note: The Serial Number must contain 9 digits, and should be formatted like ###-###-###. Add leading zeros if your serial contains less than 9 numbers (0##-0##-###).

How do I find the serial number?

  • You can find the Serial Number of your software on the dongle (protection key) or by selecting File > About in the main window.
  • In BioNumerics and GelCompar, you can also obtain the Serial Number by pressing the Settings button in startup program button in the Startup program. This tool should be executed on the computer that has the dongle inserted.
  • You can get the Serial Number that corresponds to a specific dongle by running the Check_SN tool from our website. This tool should be executed on the computer to which the dongle is connected.
The Version number can be found by selecting File > About in the main window.
The Detailed version (for BioNumerics version 7.0 and higher only) can be found by selecting File > About in the main window.
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