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Support : Ask support question

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Please complete the information fields and submit a question. In case of a malfunction, describe as accurately as possible the support problem and the actions that invoke the problem. Your question will be assigned a Case ID number and a support person will answer you by email or phone.

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You can find the Serial Number of your software on the dongle (protection key) or by selecting File > About in the main window.
In BioNumerics and GelCompar, you can also obtain the Serial Number by pressing the button in the Startup program, and in the License window that appears, pressing .
You can get the Serial Number that corresponds to a specific dongle by running the Check_SN tool from our website. This tool should be executed on the computer to which the dongle is connected.

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