Troubleshooting

Solving problems with BioNumerics.

Error message: "Request outdated"

When I install the WGS tools plugin and provide my credentials, an error message pops up saying "Request outdated". What could be the problem?

Error with BLAST against NCBI

When I try to perform a BLAST on a sequence against an online database, the following error message appears: “Internet exception occurred (12057): It was not possible to connect to the revocation server or a definitive response could not be obtained.”

NCBI C++ exception when running a local BLAST search

When I perform a BLAST search in BioNumerics against a local BLAST database, following NCBI C++ exception is generated:

XH37449H: Error: NCBI C++ Exception:
"..\..\..\..\..\src\corelib\ncbireg.cpp", line 659: Error:
ncbi::IRWRegistry::x_Read() - Badly placed "\" in the registry value:
'Root=C:\nASNLOAD=C:\BioEdit\tables\nDATA=C:\BioEdit\tables\'
(m_Pos = 4)

How do I fix this?

BioNumerics' internal browser not displaying data

I cannot access the BioNumerics online help, online script pages or use the Geographical mapping plugin. In each case an empty window is shown, without any information.

Error code 5

When I try to open a database, following error message appears: "Unable to open the database. Error code 5: Access denied."

Error code 3

When I try to open a database, following error message appears: "Unable to open the database. Error code 3: The system cannot find the path specified."

Invalid or absent protection key

When I try to open a database I receive the error message "Invalid or absent protection key."

Unable to remap reference system

The message "Unable to remap reference system" is displayed in the Comparison window. Why do I see this message instead of the gel lanes?

Invalid tag samplesperpixel

When I open a TIFF file the program tells me “Invalid TIFF file. Invalid tag 'samplesperpixel'.” What does that mean?

Subscribe to RSS - Troubleshooting